Privacy Policy
Our Commitment to Privacy
MysteryMade values its customers and respects their privacy. We take substantial measures to safeguard the information in our possession. We collect Personal Information (hereinafter defined) to enhance your experience with our products, services, and promotions. Your use of the www.mysterymade.com website (the "Site") operated by MysteryMade LLC (the "Company") constitutes your consent for the Company to collect and use your Personal Information per this Privacy Policy (the "Policy") and applicable data protection laws. If you do not agree with this Policy, please refrain from using the Site.
This Policy outlines how we collect, use, and share your Personal Information. "Personal Information" refers to any data that can identify or contact you, including your name, address, email address, and phone number.
How We Collect Information
We collect Personal Information in various ways, including:
- When you create an account, a wishlist, or provide product reviews.
- When you place an order via any method, including online, phone, email, or in person.
- When you return products or request services such as repairs.
- When you subscribe to our marketing materials, newsletters, or event notifications.
- When you interact with our Site or participate in promotional programs, contests, or surveys.
- When you contact Customer Service.
We may also collect certain information automatically, such as IP addresses, browser details, operating system data, and clickstream activity.
How We Use Your Information
We use your Personal Information to:
- Process orders, provide updates, and manage your account.
- Enhance your shopping experience and customer support.
- Communicate about promotions, events, and updates (if opted-in).
- Improve our products, services, and website functionality.
- Detect and prevent fraud, process payments, and comply with legal requirements.
Does MysteryMade Share My Information?
We may share your Personal Information with service providers who assist us in operating the Site, processing payments, fulfilling orders, and conducting marketing. These providers are authorized to use your information solely for the services they perform on our behalf. We do not sell your Personal Information.
Additionally, we may disclose Personal Information if required by law, to protect our rights, or in response to legal requests.
Cookies, Web Beacons, and Similar Technologies
We use cookies and similar tracking technologies to improve our Site and tailor advertisements. These technologies collect non-identifiable data about your browsing activities. You can manage cookie preferences through your browser settings.
Third-Party Advertising
We may partner with third-party platforms, such as Google and Facebook, to display interest-based advertisements. No Personal Information is directly shared; instead, anonymized data is used to personalize ads.
Telephone and Text Communications
You may opt out of receiving marketing texts or calls by contacting us or replying "STOP" to a received text.
Social Media
Interacting with MysteryMade via social media may share certain profile elements based on your privacy settings. Please refer to your social platform's privacy policies for more details.
Links to Other Websites
Our Site may contain links to third-party websites. MysteryMade is not responsible for their privacy practices. We recommend reviewing their privacy policies before providing any information.
Your Rights and Access to Information
You may access and update your Personal Information by logging into your account or contacting Customer Service. You can also request the deletion of your information, subject to legal retention requirements.
Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
Contact Us
For any privacy-related questions, please contact MysteryMade Customer Service at:
- Email: info@mysterymade.com
- Mail: MysteryMade LLC, 4537 California Ave SW Seattle, WA 98116
